Refunds & Returns Policy

Here at the Foxy Soap Company we want you to be completely happy with your purchase!

If you aren't then we will do everything that we can to fix the problem. Either send us a message via the Contact Us page or send us an email quoting your order number to support@foxysoaps.co.uk

You have 14 days from the date you received your goodies to let us know that you aren't happy with them. If 14 days has elapsed then we will still try and help in anyway that we can.

We do not accept the return of opened or used products. But again if your not happy with your Foxy products then please Contact Us and we will endeavour to help.

Please don't return any products until you have notified us here at the Foxy Soap Company. Prior authorisation from us here at the Foxy Soap Company is needed before a product can be returned.

We do not cover the cost of returning a product unless the product is faulty.

Refunds are processed within 7-10 working days once we have received the products. Refunds will be processed onto the payment card used for the original transaction.

We will always do our best to ensure that you have an amazing shopping experience with us, we don't want unhappy customers, so please let us know so that we can fix it!

We aim to respond to support related enquiries within 2-4hrs. (excluding weekends)

FREE STANDARD DELIVERY ON ORDERS OVER £15

Help

Head over to the Contact Us page

Send us your questions/comments.

info@foxysoaps.co.uk

 

Have a problem?

support@foxysoaps.co.uk

We aim to respond to general enquiries within 24hrs and support related enquiries within 2-4hrs. (excluding weekends)

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Foxy & the Environment

Here at the Foxy Soap Company we take pride in using 100% Recycled and Recyclable packaging.

We use biodegradable plastic for our packaging, which depending on conditions will break down into natural components within 12-24 months.

 

This means our products are safe for you and the environment!

Foxy is always looking for alternatives when it comes to packaging and endeavours to become plastic free.

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