Privacy Policy

What Type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we collect the information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How will we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

 

Use of cookies.

We use one permanent and several temporary cookies for security and account related information. They don’t track you when you leave our site and no information is ever disclosed to third parties.

 

How can I withdraw my consent for the collection of personal information?

If you don’t want us to process your data any more, please contact us by filling in our online form under the ‘contact’ page. We will require you to confirm your identity before updating, deleting or disclosing any personal information to you. We will require 2 forms of ID that include your full Name, Address and date of birth. This can be sent via email or brought into our shop.

We will require your email address and telephone number to process the request. Please allow up 14 working days.

 

Privacy Policy Updates.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Contact Information.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via our ‘Contact  us’ page on our website. We aim to respond within 48hrs.

FREE STANDARD DELIVERY ON ORDERS OVER £15

Help

Head over to the Contact Us page

Send us your questions/comments.

info@foxysoaps.co.uk

 

Have a problem?

support@foxysoaps.co.uk

We aim to respond to general enquiries within 24hrs and support related enquiries within 2-4hrs. (excluding weekends)

Information

Subscribe

Say Hello..

  • Twitter
  • Instagram
  • Facebook

Foxy & the Environment

Here at the Foxy Soap Company we take pride in using 100% Recycled and Recyclable packaging.

We use biodegradable plastic for our packaging, which depending on conditions will break down into natural components within 12-24 months.

 

This means our products are safe for you and the environment!

Foxy is always looking for alternatives when it comes to packaging and endeavours to become plastic free.

©2020 by FoxySoapCompanyLimited.